With Online Banking, you can save much of the time you would otherwise have spent banking. You can view your account balances and payments, loans, deposits, payment schedules and exchange rates. You can perform all key transactions, such as utility payments, transfers between your and other people’s accounts; submit applications to get a bank card, open a savings account or make a deposit, submit requests to get cash, references and other info, and other things besides, with a simple click, without having to come to the bank.

Online Banking is secure and safe. We use Digipass tokens of Vasco Data Security, a world leader in online authentication technologies, and the AmeriaToken app.

Your Digipass token generates one-time passwords to log into the system and confirm payments, ensuring high level of security and minimizing the risk of third parties getting access to and using your password.

To use the device, just press the button on it. Once you press the button, the devices generates a 6-digit code for you to use. In order to log into the system, you will need, in addition to your username and password, to enter the 6-digit one-time code generated by Digipass. To confirm a payment or document, enter the 6-digit one-time code and click “save & sign".

Each one-time code is valid for 30 seconds, after which the token switches off and you need to generate a new code.

Do not disassemble and/or tamper with the token.

Possible reasons for the system not accepting the code generated by the token are as follows:

• The token has not been used for a long time.

• You have entered a wrong code for several times on end.

• The token has been blocked by the Bank.

If the system does not accept the code, please contact us.

Immediately inform us if you lose the token.

If you have forgotten your password, you can recover it by answering the security question. Alternatively, contact the Bank.

To recover your password you will need your personal details specified in the system. You can provide and edit your personal details in “Settings” > “My Information”. If you have not provided your personal details, you won't be able to recover the password by yourself and will need to contact the Bank.