Complaims, claims, and feedback | Ameriabank
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Filing complaints, claims and opinions

High-quality service is among our top priorities. Emphasizing the opinion of our clients and keeping pace with digitization trends, we are offering you a new platform and environment to submit your:

  • complaint
  • claim
  • dispute of card transactions
  • suggestion/comment
  • appreciation letter

Submitting an application


By completing the online application.

In person

In the Bank’s head office or a branch.

By e-mail,, 

By regular post

By regular post from the following addresses

By phone

+374 10 561111 *

*except claims and card transaction disputes, for which a signed written application containing the minimum required requisites needs to be submitted

Do you want to submit an application?

General rules for completion of online applications

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Enter your current email address completely and accurately; otherwise, you will not receive your counterpart of the application sent to the Bank.

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Do not rename the file when downloading and attaching the completed application; otherwise, it will not be sent to the Bank.

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In case of claims and chargeback applications, you should:

• if you have an electronic signature: download the application, put a signature in the designated place and attach the document 

• if you don’t have an electronic signature: print the application, sign it, scan and attach 

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When completing the application, pay attention to messages/tips.

Be informed

Complaint - a written or verbal expression of dissatisfaction filed by Client with the Bank in relation to services/products provided by the Bank  for which the Client/Complainant explicitly or implicitly expects to get solution or response. 

Claim - a written complaint filed by the Client with the Bank, claiming violation of obligations by the Bank in relation to rendered services and containing a proprietary claim.