Complaims, claims, and feedback

High-quality service is among our top priorities. Emphasizing the opinion of our clients and keeping pace with digitization trends, we are offering you a new platform and environment to submit your:

complaint
claim
dispute of card transactions
suggestion/comment
appreciation letter

Submitting an application

Online

By completing the online application.

In person

In the Bank’s head office or a branch.

By e-mail

office@ameriabank.am, info@ameriabank.am, crm@ameriabank.am

By regular post

By regular post from the following addresses

By phone

+374 10 561111 ^*

*except claims and card transaction disputes, for which a signed written application containing the minimum required requisites needs to be submitted

Do you want to submit an application?

Apply online

General rules for completion of online applications

Enter your current email address completely and accurately; otherwise, you will not receive your counterpart of the application sent to the Bank.

Do not rename the file when downloading and attaching the completed application; otherwise, it will not be sent to the Bank.

In case of claims and chargeback applications, you should:

• if you have an electronic signature: download the application, put a signature in the designated place and attach the document

• if you don’t have an electronic signature: print the application, sign it, scan and attach

When completing the application, pay attention to messages/tips.

Be informed

Complaint - a written or verbal expression of dissatisfaction filed by Client with the Bank in relation to services/products provided by the Bank for which the Client/Complainant explicitly or implicitly expects to get solution or response.

Claim - a written complaint filed by the Client with the Bank, claiming violation of obligations by the Bank in relation to rendered services and containing a proprietary claim.

Last updated on 16.11.2021, 17:24

Filing complaints, claims and opinions