Customer rights | Ameriabank
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Customer Rights

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Attention! 

  • Pursuant to the RA Law on Financial System Mediator, if unhappy with the written response to a complaint-claim, an individual may apply to the Financial System Mediator, as well as protect his/her rights in court, or apply to the Central Bank or arbitration court if an arbitration agreement is in place. 
  • Pursuant to the RA Law on Financial System Mediator, if unhappy with the written response to a complaint-claim, a sole proprietor and/or legal entity may apply to the Financial System Mediator provided that at the time of applying it is considered a microenterprise in accordance with the RA Tax Code (except for the Organizations specified in the RA Law on Financial System Mediator), as well as protect its rights in court, or apply to the Central Bank or arbitration court if an arbitration agreement is in place. 
  • Ameriabank CJSC has entered into an agreement with the Financial System Mediator waiving its right to dispute the decisions of the Financial System Mediator applicable to the following cases only: (i) satisfied non-property claims, or (ii) claims where the amount of property claim does not exceed AMD 300,000 (three hundred thousand).