Phone Banking | Accounts | Ameriabank
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Phone Banking

We are here to hear you.

Phone Banking

We are here to listen to you.

Main

The aim of phone banking is to enable you to perform banking transactions over the phone, without visiting the bank.

With phone banking you can:

  • Check your account balances
  • Set transaction amount and exchange rate for currency conversion transactions, perform non-cash conversions
  • Phone banking is also available via mobile and landline phones.
  • Perform transfers

Service activation

Lump sum fee of AMD 5,000 

Accessibility

Phone banking is available from 9:00 a.m. to 8:00 p.m. Mon-Fri and from 10:00 a.m. to 4:00 p.m. on Saturdays

Advantages

Available through Zangi application

It is very easy to use phone banking with the Zangi app. Download the application from App Store or Google Play and call our Contact Center at +37410 561111, DM us on Facebook, or send a message via our Live Chat on Ameriabank’s official website in order to activate the phone banking service. Once you have activated the service, dial 4521 to join us on Zangi.

Banking with just a call

Via phone banking, you may perform most of your routine banking transactions. You can check your account balance and make transfers between your own accounts and to accounts of other Ameriabank clients and clients of other banks. You may as well pay utility bills, etc.

Haven't got an account yet?

FAQ

How to activate the service?

  • If you are an Ameriabank client but do not have the phone banking service activated yet, visit any of Ameriabank’s branches to sign the service agreement or fill out the Phone Banking Application Agreement via the Online Banking system. After you have signed the agreement, you will receive an SMS with your Phone Banking password.
  • If you are not an Ameriabank client yet, open an account online and obtain a free card without visiting the Bank.

For more details click here.

What should I do if I have lost or forgotten my phone banking password?

When you activate the phone banking service, you will receive the password via SMS. If you have lost or forgotten your password, please visit the nearest Ameriabank branch to recover it. You will need to provide a personal identification document.

Can I give my phone banking password to other persons to check my account and make transactions on my behalf?

Your phone banking password is designed to protect your banking information. It is not advisable to disclose it to other people. If you have a joint account, all account holders will need to know the password.

For more details about accounts, please click here.

Terms and conditions

Operational days:

  • Monday-Friday: 09:00-20:00
  • Saturday: 10:00-16:00
 

Payment orders through Ameria Phone Banking

Acceptance

Transfer

Acceptance

Transfer

AMD

Before 02:00p.m.

The same banking day

After 02:00p.m.

Following banking day

USD

Before 05:00p.m.

The same banking day

After 05:00p.m.

Following banking day

Other

Before 04:00p.m.

The same banking day

After 04:00p.m.

Following banking day

This service enables you to make the following transactions by phone within the specified limits:


 N


Transaction

Transaction Limit (AMD or foreign currency equivalent)

1

Information on account

N/A

2

Setting transaction value and currency for FX transactions

N/A

3

Transfers between client’s accounts with Ameriabank

Up to AMD 10,000,000

4

Transfers between the client’s and third parties’ accounts with Ameriabank

Up to AMD 10,000,000 

5

Non-cash FX transactions

Up to AMD 10,000,000 

6

Transfers to other Armenian banks if the client has previously made the same transfer

Up to AMD 5,000,000

7

Transfers to other Armenian banks if the client makes the transfer for the first time

Up to AMD 3,000,000

8

International transfers 

Maximum AMD 2,000,000 a day

9

Utility payments

Up to AMD 1,000,000

Using phone banking you can receivie information about your current accounts, account balances, agreements executed between you and the bank and available services. You can sett value and exchange rate for FX transactions with the bank beforehand.

Phone banking is also used for: 


Account-related operations

  • Opening new account for an account holder client
  • Closing separate account (other than the client’s last account)
  • Freezing, unfreezing of account and other actions related to account management


Payment card-related operations

  • Ordering payment cards
  • Reissuing, closing payment cards
  • Card blocking, unblocking
  • Transaction disputing
  • Changing transaction limits and restrictions
  • Activating/deactivating VBV service and other servicing-related actions
     

Deposit-related operations

  • Making new deposits
  • Topping-up current deposits
  • Withdrawing deposit amount


And:

  • Making partial loan repayments before the due date
  • Cancelling orders to the bank
  • Changing orders given to the bank by phone banking
  • Editing the client’s data registered at the bank (except for phone number) 

Last updated on 28.09.2021, 09:50