High growth of net profit (+30.4% YoY) and steadily high profitability (ROE of 26.7%) 

Financial Highlights

• Total loan portfolio amounted to AMD 1,267 billion, up by 33.5% YoY
• Retail loan portfolio stood at AMD 596 billion, with 42.3% growth YoY
• Corporate large and SME loan portfolio stood at AMD 750 billion, up by 26.7% YoY
• Retail and SME portfolio share in total loans stood at 62.2% 
• Total deposits and bonds amounted to AMD 1,285 billion, up by 25.3% YoY
• Stage 3 NPL ratio improved by 0.5 pp reaching 1.4% 
• Net Interest Income reached AMD 93.8 billion, up by 25.1% YoY
• Net profit reached AMD 60.0 billion, up by 30.4% YoY
• Return on equity (ROE) and return on assets (ROA) stood at 26.7% and 3.8% respectively 
• Tier 1 and total capital adequacy ratios (CAR) stood at 14.4% and 16.6% respectively

Operational Highlights

• Offloading rate* and cash offloading rate** stood at 99% and 89% respectively
• Online banking penetration rate reached 77.1%, up by 4.5pp YoY
• NPS was 76.6%, while CEI*** stood at 9.7.  
• The number of mobile and internet banking transactions increased by 36.1% YoY, 
• The number of monthly active users by login increased by 51.3% YoY

 * share of transactions performed via distance and digital channels in the total number of bank's transactions.
** share of cashless transactions performed via distance and digital channels (IB, MB, POS/VPOS) in the total number of transactions
*** Client Experience Index with max possible value of 10