High growth of net profit (+19.1% YoY) and steadily high profitability (ROE of 23.9%)

Financial Highlights

• Total loan portfolio amounted to AMD 1,464 billion, up by 37.1% YoY
• Retail loan portfolio stood at AMD 665 billion, with 42.5% growth YoY
• Corporate large and SME loan portfolio stood at AMD 839 billion, up by 32.6% YoY
• Retail and SME portfolio share in total loans stood at 61.7%
• Total deposits and bonds amounted to AMD 1,351 billion, up by 23.3% YoY
• Stage 3 NPL ratio stood at 1.4%
• Net Interest Income reached AMD 55.4 billion, up by 25.8% YoY
• Net profit reached AMD 32.5 billion, up by 19.1% YoY
• Return on equity (ROE) and return on assets (ROA) stood at 23.9% and 3.4% respectively
• Tier 1 and total capital adequacy ratios (CAR) stood at 14.9% and 16.9% respectively
   

Operational Highlights

• Offloading rate^* and cash offloading rate^** stood at 99% and 91.7% respectively
• Online banking penetration rate reached 79.7%, up by 4.6 pp YoY
• NPS was 76.0%, while CEI^*** stood at 9.7.
• The number of mobile and internet banking transactions increased by 49.9% YoY,
• The number of monthly active users by login increased by 52.3% YoY

 * share of transactions performed via distance and digital channels in the total number of bank's transactions.

** share of cashless transactions performed via distance and digital channels (IB, MB, POS/VPOS) in the total number of transactions

*** Client Experience Index with max possible value of 10