High growth of net profit (+26.1% YoY) and steadily high profitability (ROE of 24.2%)
 

Financial Highlights

• Total loan portfolio amounted to AMD 1,279 billion, up by 33.8% YoY (+0.9% YtD)
• Retail loan portfolio stood at AMD 623 billion, with 43.2% growth YoY (+4.5% YtD)
• Corporate large and SME loan portfolio stood at AMD 735 billion, up by 25.9% YoY (-2% YtD)
• Retail and SME portfolio share in total loans stood at 64.1%
• Total deposits and bonds amounted to AMD 1,269 billion, up by 17.1% YoY (-1.3% YtD)
• Stage 3 NPL ratio stood at 1.5%
• Net Interest Income reached AMD 27.5 billion, up by 28.0% YoY
• Net profit reached AMD 16.0 billion, up by 26.1% YoY
• Return on equity (ROE) and return on assets (ROA) stood at 24.2% and 3.4% respectively
• Tier 1 and total capital adequacy ratios (CAR) stood at 14.7% and 16.8% respectively

Operational Highlights

• Offloading rate* and cash offloading rate** stood at 99% and 90% respectively
• Online banking penetration rate reached 79.9%, up by 6.3pp YoY
• NPS was 76.4%, while CEI*** stood at 9.8.
• The number of mobile and internet banking transactions increased by 44.4% YoY,
• The number of monthly active users by login increased by 50.2% YoY

* share of transactions performed via distance and digital channels in the total number of bank's transactions.
** share of cashless transactions performed via distance and digital channels (IB, MB, POS/VPOS) in the total number of transactions
*** Client Experience Index with max possible value of 10