Sustained high profitability with net profit increasing by 51% YoY

Financial Highlights

• total loan portfolio amounted to AMD 766 billion, up by 7% YtD
• corporate large and SME loans portfolio reached AMD 418 billion, up by 9% YtD
• retail loan portfolio stood at AMD 348 billion, with 5% growth YtD
• retail and SME portfolio share in total loans stood at 62%
• total deposits and bonds amounted to AMD 948 billion, up by 8% YtD
• stage 3 NPL stood at 2.45%, remaining almost flat YtD
• net profit reached AMD 11.3 billion, up by 51% YoY
• return on equity (ROE) and return on assets (ROA) stood at 26.8% and 3.5% respectively 
• tier 1 and total capital adequacy ratios (CAR) stood at 14.2% and 16.2% respectively

Operational Highlights

• branch offloading rate* stood at 98% 
• online banking penetration rate reached 66%, up by 3pp YtD
• NPS improved to reach 76.9%, while CEI** comprised 9.5 
• The number of mobile and internet banking transactions increased by 83% YoY, while the number of users increased by 46% YoY
• Share of  digital sales stood at 49%

* share of transactions performed via distance and digital channels in the total number of bank's transactions.
** Client Experience Index with max possible value of 10