Robust growth of loan book (+32.9% YoY) and steadily high profitability (ROE of 25.6%) 

Financial Highlights

•    Total loan portfolio amounted to AMD 949 billion, up by 32.9% YoY
•    Retail loan portfolio stood at AMD 419 billion, with 27.0% growth YoY
•    Corporate large and SME loan portfolio reached AMD 530 billion, up by 37.9% YoY
•    Retail and SME portfolio share in total loans stood at 61.2%
•    Total deposits and bonds amounted to AMD 1,026 billion, up by 17.1% YoY
•    Stage 3 NPL stood at 1.9%, improving by 0.5 pp YoY
•    Net Interest Income reached AMD 75 billion, up by 49%
•    Net profit reached AMD 46.1 billion, up by 4.0% YoY
•    Return on equity (ROE) and return on assets (ROA) stood at 25.6% and 3.5% respectively 
•    Tier 1 and total capital adequacy ratios (CAR) stood at 14.1% and 16.8% respectively

Operational Highlights

•    Offloading rate* and cash offloading rate** stood at 98% and 85% respectively
•    Online banking penetration rate reached 72%, up by 9pp YoY
•    NPS reached 79.0%, while CEI*** comprised 9.8.  
•    The number of mobile and internet banking transactions increased by 110% YoY, 
•    The number of monthly active users increased by 57% (Dec to Dec)
•    Share of digital sales stood at 51%
 
* share of transactions performed via distance and digital channels in the total number of bank's transactions.
** share of cashless transactions performed via distance and digital channels (IB, MB, POS/VPOS) in the total number of transactions
*** Client Experience Index with max possible value of 10